EcuaTouring Terms and conditions
PLEASE TAKE A MOMENT TO READ THIS CAREFULLY When you book (once you sign the registration form or submit a request through our travel engine) a tour with EcuaTouring you agree on the following terms and conditions:
GENERAL CONDITIONS The tour descriptions are intended as planned routes. Thus, based on the season, natural incidents (e.i. landslide), weather conditions or interfered by someone (e.i. roadwork) in this cases the route is subject to change. The company reserves the right to implement such detours.
Last minute tours For last minute tours, EcuaTouring should have received a confirmation by the traveler (s) at least 24 hours before the tour.
Cancelation Policy For cancelations of 120 or more days before the departure date, 10% of total invoiced will not be refunded for administrative fees. For cancelation between 30-120 days before departure date, a cancelation fee of 30% of the total amount will be charged. For cancelations less than 30 days prior to the departure date, it will be no subject to refund, a full amount of the tour will be charged.
Health Insurance According to the Ecuadorian government, every tourist traveling to Ecuador should have an international health insurance while in Ecuador. Please make sure you have a proof of your insurance with you at all times.
Illegal tourism Ecuatouring does not offer tours that involve any illegal activity as sexual tourism or animal mistreatment.
Payment Payment methods available:
Cash at our office in Quito, or directly to your guide the day of the trip. Paypal (+6%). There are costs related to the different payment methods. The client is responsible for all these costs.
Prices Related to tours sold by EcuaTouring. Although we try our best to always be in sync with external partners and tour prices there may exist a miss price.
If any of our external partners have our tours at a lower price than at our official websites, we will respect that price, Then you will automatically receive a discount. When the price at other external partner´s websites is higher than the stated price, we will, either contact you before confirming the booking or proceed to cancel your booking in case we don’t get to a win-win arrangement.
Travel agents, outfitters, their owners, agents, and employees. Only act as a contractor agent, and or supplier providing transportation and/or all other travel services and do not have responsibility caused for injury, damage or loss to personal property in connection with any service resulting directly from: casualty, annoyance, detention, delays, expenses from quarantine, thefts, strikes, pilferage, under medicine or alcoholic influence, unavoidable, failure of any means conveyance to arrive or depart as scheduled, terrorism, civil disturbances, earthquakes, tsunamis, eruptions, government regulations, restrictions, and discrepancies, or changes in transit or services, which they have no control of.
Changes in the itinerary may be made where deemed advisable for the wellbeing and comfort of the passengers and according to government restrictions (e.i. Galapagos National Park or Cotopaxi National Park regulations).
If the tour is curtailed early due to the company´s fault, the participants will get a proportional refund for the missing days based on a percentage of the cancellation. No refund will be given on expenses related to the trip, such as airfares.
If the tour is curtailed early due to natural external forces, or the traveler’s own fault or decision, illness or any other inconvenient, no refund will be given.
Instructions from the guide must be followed at all times. Anybody who continues to disrupt the group, does not follow the guide’s instructions and puts safety at risk, must consider the possibility of exclusion from the tour with no right to get a refund. Participant’s suggestions are welcome and may be incorporated into the program whenever it is possible.
EcuaTouring cannot take any responsibility for any type of illnesses, missed tours or meals due to an illness.
In case of a flight delay (booked by yourself or booked by us), we will try to rearrange your itinerary, but with no guarantee of being able to do so. In special cases, an extra fee may apply.
By signing up to join one of our tours, you are accepting these operating conditions.